Your health is important to us!


Safe holidays

A new “normality” is starting in South Tyrol we are preparing for the reopening. Your safety and well-being are our top priority while planning. We’ve created more personal space for everyone, so that you’ll feel even more comfortable on your next stay. As carefree as possible. As safe as necessary!

Check in

You are welcome to use our online check-in before your arrival.

Relaxed cancellation conditions:

In the summer 2020, it is possible to cancel your stay (due to covid-19) free of charge up to 3 days before arrival.

Cleaning

We have been using the professional cleaning products. For every we use cleaning, which contains tensides in addition to disinfectants and thus has a bactericidal, virucidal and fungicidal effect.

Door opening

The hotel entrance has an automatic door opening system.

Security

Our staff in contact with guests wear face masks and gloves where the safety distance of two meters cannot be maintained.  Hand disinfectants are available for you at all strategic points. All public areas such as toilets, entrance, hall, restaurant, kitchen are regularly cleaned in shortened cleaning cycles and disinfected with disinfection equipment.

Safty distance

We have radapted the common areas in such a way that all guests are able to maintain a safety distance of at least two metres from other guests.

Restaurant

You can now enjoy our culinary offer with even more service. Buffets with self-service are not offered for the time being. In the dining room you will be assigned your own table at the beginning of your stay, which is yours alone for the entire duration of your stay. During the preparation of the food, our kitchen staff wears gloves and face masks.

Pool & Spa

Our outdoor pool and relax area is open. We ask you to keep a minimum distance of two metres from other guests, in the relaxation rooms, in the pool and outdoor areas. With the current status we are not allowed to open the indoor pool or our saunas, but the law is changing almost weekly at the moment and we hope to be able to open these areas again soon. The spa staff use face masks and gloves if necessary during the wellness treatments and massages. Hand disinfection stations are available to guests throughout the spa area.

Children’s club

In the playrooms, disinfectants and cleaning cloths as well as hand disinfectants are available for our guests.